Your CV sucks


Want to make an impression? That can be hard when you’re applying for work on the other side of the world. Greig Anderson compiled these extremely effective brochures containing his CV, personal information and examples of work and acclaim to send in the hope of getting noticed and bestowed with work when he moved over to Sydney for a year.

As far as I can gather, it worked!

Next time you knock up your CV in Word, really consider whether it will make any difference. The paper bin is only a short distance away. Give potential employers a reason to sit down and indulge you, astound them, show them what you’re really capable of.

More pictures of the Effektive CV/Poster Mailer.

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Choosing a Career Path – Work or Learn?


It’s almost a social expectation in modern society that after high school (or the American equivalent…) you must go to college or University. In England, to go to University (for world-wide readers this is generally 3-4 years from the age of 18/19) costs money, generally a lot money. But of course you come out at the end with a degree, woohoo!

But is studying necessary? Don’t get me wrong – life is all about learning, but is it essential to take a 4 year chunk out of your life for the benefit of a qualification? The other option is to go straight into work; you will start lower in the food chain but will be earning money instead of spending it, whilst still gaining experience.

Me first

At the time of writing this article I’m 19. I pretty much wasted 2 years at college studying subjects that haven’t seriously contributed to my current career path. Whilst at college I started studying web design in my spare time and balanced a part-time job at a local media company. Shortly after leaving college I left the media company and went traveling for a while, returning home at the end of 2007 to try my hand at freelancing and build up a portfolio.

University was seeming a less enticing proposition now I was earning off my own back. When, after a few months freelancing Manchester based digital agency Flame Digital got in touch looking for a new designer. To cut a long story short – I got the job, am loving it and no longer have any intentions of going to University. I’m think I’m learning far more by working in an environment among other professionals, working on big projects, expanding my skill set every day. I’ve chosen my path, but this isn’t the path for everyone.

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Read the flyer first

wine
A little story.

I recently ordered a book from Amazon. Actually, it wasn’t recently, it was before Christmas but due to popular demand it sold out and I had to wait till late February. No problem. The book came, and with it a voucher for £40 off Virgin Wines online. I’m sure many other people have received this flyer as well. At first, it sounds nothing out of the ordinary.

Instead of simply throwing it in the bin I decided to visit the website.

Step 1 – I’ve visited the website. Fair enough. That doesn’t have to mean anything.

I decided to go through the instructions on the voucher, register, enter the code and voila! My account has been credited with £40.

Step 2 – I’ve signed up, I’m establishing a level of trust and beginning to lower my guard. I’ve been rewarded for this.

I don’t know the first thing about wine. I enjoy it but wouldn’t know a Shiraz from a Chardonnay. So after a swift perusal of the site, I leave and forget about it.

About a week later I received a polite email from ‘Jay’ at Virgin Wines’. It wasn’t pesonal, although it tried to be, but I didn’t mind, there was still some thought there. Jay kindly explained that because I hadn’t yet bought anything, they weren’t doing a good enough job. So he offered me a deal I couldn’t refuse. Plenty of wine, free glases and a fancy bottle opener for only £48. Considering I already have £40 credit to play with – that would mean spending £8 for a lot of wine. Bargain.

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iTunes support

I don’t mean to sound like an Apple fanboy but once again they’ve managed to surpass my expectations and slap big fat smile on my face. A couple of nights ago, in the early hours of the morning whilst very tired and in desperate need of sleep for work the next day, I decided to download the iPhone app ‘Bloom’ by Brian Eno and Peter Chilvers. Which, by the way, is fantastic. But somewhere along the line I successfully managed to clear off all the apps on my iPhone, and I was not happy.

I’m not one for customer service emails or calls, I have no faith in that system. If something breaks, I throw it away and buy it again. But I decided to give iTunes the benefit of the doubt. I sent a rather rude, demanding email that was very unlike me and can only be put down to how tired and annoyed I was at the time.

Less than 4 hours later, which didn’t bother me as I was in bed, I received this response:

Dear Nathan,

This is Sasha with iTunes Customer Support. I would first like to thank you for inquiring about the App Store. I understand you are concerned that you lost your App Store purchases. I will be happy to help.

App Store purchases may be downloaded again at no charge, either from your device or using iTunes on your computer. Be sure that you are signed in to the same iTunes Store account that you used to shop from the App Store, and follow the steps to purchase any missing content again. You will be notified that you have already purchased the App and can download each missing item again for free.

For more information, please visit:

App Store FAQ
http://phobos.apple.com/WebObjects/MZStore.woa/wa/ApplicationsFAQPage

If you have difficulty downloading any applications, please reply to let me know or consult this article:

Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702

Sincerely,

Sasha
iTunes Store Customer Support

Which is fair enough. A straightforward reply in a professional yet friendly and personal tone. I liked that. So I deided to email back and apologise for my initial arsey email, only to receive another response from Sasha only minutes later:

Dear Nathan,

You’re very welcome. No need to apologize. I know how frustrating these kinds of issues can be. I’m just so glad to hear that you were able to get your purchases back.

Nothing makes Apple happier than to hear that we have pleased our customers. I hope that you continue to enjoy the iTunes Store.

Remember, if you have any further questions or concerns please let me know and I will be more than happy to further assist you.

Have a wonderful day!

That really pleased me.

Why is this such a big deal? Because in this fast-paced world where huge companies spare no time for individual customers willing to dish out £1000′s on their products and services, the fact that someone in a service center on the other side of the world took the time out to craft a dedicated, friendly response goes a long way.

And personally, I feel it’s these touches that put Apple ahead of the rest of the game.

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