Don’t sell what’s in your head
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I’ve mentioned Dave Trott’s CST blog before, but why not throw out another mention. Dave is approaching one of those legendary ‘ad men’ statuses, perhaps. The tales he recalls and weaves on his blogs entertain, educate and provide decades of insight into the complex business of advertising, marketing and client relations. I wouldn’t be surprised if in 20 years time he’ll be recalled amongst the Ogilvys and Ardens of this world. In a recent article, he talks about how you should sell the client what they want to hear, as opposed to telling them what to do. At least with regards to winning pitches. This ties in a little with an article I wrote a while back on designing with empathy. My point is that although we, as design/marketing/advertising professionals, think we know best as this is our business. We don’t. Not all the time. Jimi Hendrix (I believe) once said “Knowledge speaks, Wisdom listens”. There’s the key. Listening. Jon…
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